| HBK064 Reviews |
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| 310 of 623 people found the following review helpful: |
Bad service with unfriendly staff
by Margareta Alm from Stockholm, Sweden (December 25, 2005) |
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The staff at the reception was VERY arrogant and not service minded at all (however they had two nice ladies that worked the day after our arrival).
Was very surprised as it is the first time I have met Thai persons within a service profession that has acted the way they did at Royal Parkview.
I didn't believe my eyes when they turned away from me when I was talking to them, they didn't answer my questions and looked away with an annoyed and smirk expression in their face when I spoke with them. They didn't make me feel welcome at all (maybe my clothes coming from the seaside was not good enough in their world..).As I said, they ignored us when we had questions, when finally answered (after insisting) it was with an unfriendly tone and a smirk expression in their face.This happened at several occasions with the same team of staff in the reception. They tried to charge us for breakfast even though it was included in the price already paid, we had to insist and show them the papers. Refused to give us a second key - we were 2 adults and had a double room, ignored some requirements we had for the room; got a room used by smokers although we had required non-smoking room, said they would see to it, but didn't, when we requested an exta pillow for the room (as it was just one pillow in each bed and we had children with us etc).
Pool was under repair and could not be used. Window in the room was so dirty you couldn't see out.
Breakfast buffe was empty our first morning, at 09.05 hrs. When we asked for some bread they told us breakfast was closed and that we were too late... on the breakfast voucher and on the sign at the restaurant it said until 10.00 hrs and we were actually about 20 persons (guests)or more with the same problem...The other people were just as upset as us and I heard several of them say they would not come back to this hotel...After we and the others insisted and pointed on the sign and our vouchers (both saying breakfast until 10 o'clock), they finally came up with some fruit and some dry bread at 09.45 hrs...
My sister, who travelled with me, and I are both travelling a lot, privately as well as within our respective professions(we normally stay at another hotel, but it was full this particular period of time so that's why we went through you). Until the staff at the reception have changed - it is for sure not a hotel that we will come back to or recommend to our colleagues and friends.
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