The Ecotel Bangkok Information

Taxi drivers do have a problem locating this hotel. In addition, the services provided by staff is way under my expectations. The room service took almost 20 mins to bring a flask of hot water up and when we requested for a kettle, I was informed that the hotel has only 3 kettles and my aunty's room has been given a kettle and was told to share, which is ridiculous! I'm staying on the 4th level and my aunty is staying on the 3rd level. Is the staff implying that I should go down to the 3rd floor every day to get hot water from my aunty's room? The room is poorly lit and I suggest that the hotel should provide two keys to occupants instead of just one! It's inconvenient as I have a large group of family with me and should one of them wants to return to the hotel or divert to other locations, we may have to wait for his / her return before we can come back to the hotel.