Lee Gardens Plaza Hotel Hat Yai Reviews

two days breakfast are totally same, no other choices????

Room lights are rather dim. Otherwise fine. Changing lift pose a bit inconvenient and lift area does not smell good due to the smell of stale food. Reception does provide friendly staff, so keep it up.

We stayed there for 4 nights, the breakfast is EXACTLY the same. imaging eating the same food for 4 days. Heard from the staff that the buffet menu use for 10 years without change.
Need to transfer to another lift when going back to our room. So troublesome. Crowded, normal room. Same location also have a few good hotels.

I got the room key at 11am, but found the rooms are not cleaned yet. I waited until 12pm to contact house keeping. They have agreed but still no one coming to make the bed until 1pm. I made several called to house keeping, reception counter and no one coming to make the room.

I made my last call on 2.30pm, telling reception counter that I am extremely unhappy and want to talk to the floor manager. Then finally someone appeared to clean my room at 2.45pm.

After 3 3/4 hours waiting for the room to be clean, i thought nightmare has over, but no... the floor is dusty unvacumn and the bathtub remain uncleaned. toileteries are in mess and there is no toilet tissue in the bathroom.

This will be my first, last and only stay in Lee garden Plaza Hotel.

I salute and respect the people in reception counter. Although I have expressed by frustration and they remain polite and reply me in good manner.

Beds are a bit old - need replacement

Very strategy location for shopping and food specially with friends and family. Otherwise if you choose to have a rest and relax holiday, than it is not recommended. The first iimpression when I arrive at the hotel ground floor, we were lost in transit becasue it was so so crowded at the lifts leading to the hotel lobby which have total 10 lifts to the lee plaza shopping mall and only lift no. 1 - 3 can lead you to the hotel lobby at 10th floor. Checking in counter staffs were not so friendly which I have to ask for fews times with 'please'.

Overall everything runs smoothly, the rooms are clean, comfortable and spacious. Receptionist understand quite well in English.

The location was perfect to shop and food and since it's a plaza hotel, you can have a look around or some fast food if you're hungry during the night.

What i dislike about this place is you have to transfer lifts to the lobby and rooms, if it's peak season you have to wait for few rounds to get back to your room. The breakfast was lack of choices but it's alright for the price for the stay it's acceptable.

On the whole, the hotel was centrally located and every other important place was within easy reach. It was in the heart of Hat Yai, therefore, nights are absolutely 'happening' outside the hotel entrance. At times, a little annoying though cos there are so many people converging there (from other hotels). Food places are within easy reach with lots of street hawkers and restaurants around (try the nasi lemak and teh tarik beside the hotel - the guys actions when making the teh tarik is worth the time). As for the hotel itself, I think it is one of the better hotels there. Good and tight security and pleasant staff at the parking area. Lots of people were checked into this hotel and getting in and out of lifts during peak hours are at times 'painful' especially when you have to change lifts at the 10th floor. Staff were reasonably proficient in English so communication was not a major problem. Rooms were really big with huge beds!!! Believe me, they are huge!! No kettle and hair dryer though so if you are thinking of a 'night cap' before sleep, forget it! Was a real problem getting the housekeeping staff to get you hot water in flasks, but I must admit that they were ever willing to do so! I truly cannot understand the rationale behind the hotel not providing a kettle and coffee making facilities in the room! Check in was smooth but be prepared to be greeted by a strange odour once you get to the hotel reception on the 10th floor! I think it is the smell of food served and remnants of food at the dining hall which is located right next to the reception! Bad location and certainly a most unwelcome odour or should i say, "stench"! The buffet breakfast is not all that great and to a certain extent 'limited', with the same spread served for the three mornings that we were there! This hotel caters to large groups of tourists therefore the personal touch is certainly missing! The table cloth is not changed after someone has had their meal, therefore be prepared to eat at tables with soiled and dirty table cloths!!! Disgusting indeed! I can't understand why the hotel just does not opt for more solid tables with maybe 'marble' or 'granite' or even nice wooden tops which can be wiped clean! Gym is well-equipped and the swimming pool is big enough. On another note, I think the "Leng Chi Kang" served by the roadside was average and overrated and it does not come cheap at 50 Bahts! We can definitely get better, cheaper and tastier ones here in Malaysia. Overall, my family and I enjoyed our stay in Hat Yai in spite of the shortcomings in the hotel. Will certainly want to check out other hotels like Novotel or Regency the next time I am there.

Facilities acceptable but no kettle to boil water a problem

Location is superb with easy access to shopping and the night was really happening with so much activities. Feeling safe to walk around the surroundings although in the late hours.
Dislike - the hotel lobby located at 10th flr. A bit inconvenience to hotel guess during the peak hours. the two separate level of lift was also inconvenience. The room is ok but to improve on the lightings as the table lamp are just not enough especially for reading.

A well known hotel which looks after the safety of its guests and has all the required facilities.

Food stalls and restaurants & shopping complex nearby.

It is very inconvenience to change lift half way in order to go down to ground floor.

the services of the reception especially the checking person is not nice. one of that reception girl is not smiling n refuse to attend the checking guest even you is standing in front of her, she is juz ignore u. However, the services of another staff is quite nice n friendly especially their housekeeping. they are always willing to help even very busy.

Location is superb and despite of the elevator changing routine, I am thinking of staying here on my next visit to HatYai.

centre of the city and ease of getting transport to various places in the city..

Staff at reception dun speak really good english but they are friendly. Conceige service was prompt and bell boys were very helpful. Location of Lee Gardens is at the very beginning of the shopping street. You get very cheap and nice road side stalls from day till midnight. There is a coffeeshop opposite Odean Shopping Centre, selling chicken rice and duck noodle. I would recommend the soup duck noodle, which cost about 50 baht. It tasted simply superb!

The renovation is very old and time to re-renovate especially the floor carpet and bath tub. The menu for the breakfast needs to review and change

none

There was no enough lights in the room, please improve this !

No islamic food
Lose time for changing elevators
Moisy if have wedding party

Good. Convenient in location.

good place for finding nice foods

I like the place , because opposite already is shopping centre

The buffet dinner is cheap. However, the food is the same every day. Should serve different food each day.

dislike bcoz the stupid staff keep talking w the guest when all of us busy for check out.. they supposed ask the information @ guest relation officer desk NOT ask @ check out counter regarding the busy time ard 12 noon!!!

The Hotel is easy to find, the location is superb, easy to shop just in-front of Central Shopping Complex and much more near surrounding by walking distance, the area by nite turning to street food/ market and its cheap too!

This was my 2nd stay since last my stay was in Jun 10. They were thoughtful and allocate me the same room that I stay in June 10. Very friendly. Suggest to brighten the interior light in the room as it seem dim. Maybe some white light.
The front desk Manager (a gentleman, sorry didn't get his name, I chk in at 1330 hrs on 7/9/10) also remember me when I checked in and was very professional. Should be recommend for Staff Of The month. Will definetly stay at the same Hotel for my next visit.

The air-cond is not cold enough.
The breakfast buffet is not so tasty and less choice with not refill all the time.

My 2 dislikes :

1. First time I stayed in a hotel that require me to retain my passport with the reception, which I am not feel comfortable.

2. The carpet is very old, dirty with stains and do not feel comfortable to walk on bare foot.

Other than that, room is clean, functional and staff are friendly. For the amount paid, should not have too high expectations.

One sad thing is that the busy night-market outside the hotel is no longer around.

It's strategic. Come down and it is already shopping!

Nice place.

The room was so dirty, as soon as we stepped in, it was clear that the room has never been vacum. The location of course is good as it is in the heart of Hat Yai. Some of the staffs were pretty rude, I had to wave and flag them down before they act like they can see me. Some doesn't seem to understand English that well. We're pretty sure this is the only time we will stay in this hotel.

Like location...good
Room carpet old ..need to change
Mattress out of shape time to change
Buffet Breakfast....a)Butter should not be put into ice ....use a cooler plate but not dump butter into bowl of ice because when ice melts butter is in ice water
Please provide BACON Breakfast should have a non halal spread as most of the guests are NOT MUSLIMS
Staff very friendly...

THIS IS AN EXCELENT FRIENDLY HOTEL. I STAYED 2 NIGHTS IN JUNE 2009 AND FOUND THE SERVICE AND FRIENDLINESS OF THE STAFF FIRST CLASS. THE RESTAURANT ON THE TOP FLOOR WAS A GREAT PLACE TO EAT AND SEE THE VIEW OF HAT YAI. LIKED IT SO MUCH I AM GOING TO STAY AGAIN IN JUNE 2010.
A VERY CLEAN HOTEL. A SOLO VISITOR

Not enough lighting in the room. Tight security which is good and secure.

room very dark

staffs were very friendly, location was very good. Excellent food

i stayed in standard room for the price its good quality accomodation clean and tiday one or two cigerette burn mark on carpet although it was non smoking room. free wireless internet if you have lap top.reception staff fairly pleasant. hotel in the heart of hay yai. good variety in asian breakfast but very limited european or american.will stay there again if i come to hat yai

The hotel is worth every cent that you spent. The only setback is the lobby lounge where you had your breakfast. Do not sit by the window which offers excellent view of the city except that you might find occasional " extra ingredients " falling down from the air-condition duct. Don't expect to see the beautiful city on their recommended SKY restaurant on the 33rd floor ( the hotel rooftop ) that offers a view of the city. The section that overlooks the city are out of bound to travellers.
This place is great for those who are looking for good food and excellent shopping. Massage parlours are just around the corners.
As for the street market which is highly reviewed, most of the street vendors only operate during the weekends and holiday seasons.
It is truly a convenient place to be in. Pubs and travel agents are within walking distance. If you are travelling by bus, then the terminal is just a stone throw away.
Would recommend all first time travellers to stay in this hotel.

The breakfast was very poor; eggs cooked to order not available and the food was cold. My second morning I preferred to eat at Mc Donald's for breakfast. MUCH BETTER!!!!!

Like the venue as it is located at the centre of town. Near to restaurant, shopping centre, bazaar. Room is clean n spacious including the bathroom. The staff are helpful in everyway.

The only setback is the lift service which is so inconvenience. You have to change lift at the front desk lobby (not sure which floor) before proceeding to upper floor. Other than that it was a perfect hotel for us.

Definitely will come again next time.

My family and I spent 4 nights this Xmas, and will be coming again next Xmas. Here’s why: -

• Priced below 1,500 Baht
• Clean, well-kept rooms
• Great view of the city
• Located within the Lee Gardens Plaza shopping mall (where I added to my collection of tattoos!), most fast food joints located there
• Right smack in the centre of the city
• Central Shopping Mall (right across), and Odeon Shopping Mall nearby
• Robinson’s a brisk walk away
• Stones throw from the bustling Niphat Uthit Roads 1, 2 & 3 shopping area
• Area comes alive after dark, rows and rows of night hawkers line the street along the hotel
• Plenty of pubs nearby as well (sports, jazz bars etc)
• For those traveling by bus from Kuala Lumpur, the KBES bus stops and departs right in front of the hotel
• Did I mention shopping galore?

Need I say more?

The room is messy and dirty. There was water linkage every where.

we like it clean & convenient. will book again next trip