Horizon Patong Beach Resort & Spa

Horizon Beach Hotel is one of the most perfect location in Patong Beach for a vacation stay in Phuket. There are other hotels around the same vicinity too, like Holiday Inn and Patong Merlin which I have stayed in. Most of the staff are very friendly (like waitress YOU) except for some who are not quite fluent even in English. Because of this, during my check-out, I had an angry moment with one of the counter staff named MAEW. Because of a glass ashtray which she charged me 50 Baht, and to avoid any delay in my check-out, I have to rush off angry, disgusted & upset and that particularly spoilt my expectation of the hotel. I can stay and explain to her that the pool bar or my nextdoor room guest could have taken the ashtray, but it will take a long time to explain and investigate. Because of this incident, it is giving me second thought in going back to Horizon Beach Hotel, I can still stay at Patong Merlin or Holiday Inn, both at the same location and maybe even more professional in handling situation !