Phuket Airport Hotel (Formerly Beautiful Sand Resort) Information

Dear sir,
I was really happy booking with you our hotels, because we have good experience with our booking in Royal City Hotel, but unfortunately this booking of Phuket Airport Hotel was the worst experience We have had with accomodation, I dont know if it is your responsibility or not but, the "hotel" you recomended and offer with BUFFET BREKFAST wars totally disgusting. The room dirty, mould in the bathroom, the worst quality of shampoo and soap, the BUFFET BREAKFAST was just 1 little box of cereal (a MILO box, the same you send your children to the school, an used plastic bag with bread, 2 containers of jam (this little jam containers you can have for 150 baths.
There was not reception, just a dirty place with an old desk and a dirty computer, some cats and when we went in the morning to have our BUFFET BREAKFAST you offered us by internet.... the people were sleaping .....
I think you CANNOT OFFER this tipe of places to your customers, as we for example we had an excellent experience with Royal Phuket hotel and PP Casita, but we feel that advertise this type of places withoout knowledge what happen is a total irresponsibility, and it means that we dont want to booking with your company anymore.
If you want to mantain you customers, please dont offer your services of information mixing good hotels with places like this. If you never realised what is happening in this hotel, know you can know about it, because you can gain a little bit from this "hotel" but you will loose lots of customers than they will not believe in your page anymore.
Thank you very much
Mr.GINO

This hotel is excellently located if you have an early flight. Nice staff. It is however too expensive for what it is.