Thailand Hotels


FAQ


Welcome to our Frequently Asked Questions section

We at Hotels2Thailand aim to please! It is our sincere intention to provide you with the best service possible. In case of questions please view our Frequently Asked Questions section below. For information not covered here do not hesitate to contact us. We are happy to help!

To contact us - click here

Frequently Asked Questions by topic:

Glossary

What is a Single, Double or Triple Room? What does run of house (ROH) mean What does ABF stand for? What is a ORDER ID? What is a Hotel Voucher?

Booking Procedures General

How does it work? What is our pricing policy? Are your room rates per room or per person? Is there any fee using your booking service? Can I make a reservation directly through the hotel?

Making a Hotel reservation - booking online

How does it work? When is my booking final? After I make my reservation, how long does it take to get confirmation? How should I do if I do not get any response from your staff after 24 hours passed? What if the hotel that I selected is not available? Whose name is the reservation made under? What is the latest time that I can make my reservation? In case I have to make booking amendments who can I contact?

Arrival and Staying at the Hotel

Can you arrange Airport Pick Ups? How do I check-in at the hotel? Will I need my Hotel Voucher when checking in? What time can I check-in and check-out? In case I would like to extend my stay, how do I proceed? I am unhappy with my accommodation. Can you help?

Hotel Policies for Children

Do children receive discount rates?

Billing Issues

Do I need a credit card to make a hotel reservation? What credit cards do you accept? My credit card number is correct, but it is not accepted. Why? When will I be charged? What is your cancellation policy? What are Credit Card Refunds?

Glossary What is a Single, Double or Triple Room?

Generally hotels tend to place their bedrooms within four different categories:

  • Standard
  • Superior
  • Deluxe
  • Executive

The actual differences between the bedrooms varies from one hotel to another, with Executive being the highest standard of room.

Single Room - A single room is designed to accommodate one person only. The room may contain one single bed or twin beds.

Double Room - A double room is designed to accommodate two people only. The room contains one queen size or king size bed or if not available a twin bed.

Twin Room - A twin room is designed to accommodate two people only. The room contains two single beds or if not available a king size bed.

Family Rooms - The family room type is usually a Triple Room, designed to accommodate three people only. The room will contain either:

  • One queen and one single bed
  • Three single beds

When posting your Booking Request please clarify the number of your travel companions. In case you travel with children please state the number of children and their age. See also Do children receive discount rates?


What does run of house (ROH) mean?

This is the standard room offered by the hotel and is often available by different room type (single/double/twin).


What does ABF stand for?

ABF stands for American Breakfast and usually includes Coffee/Tea, Fruit Juice, Toast and Jam.


What is a ORDER ID?

Once you submitted a booking request our reservation system will automatically assign a ORDER ID to the booking process.

In all email exchanges, please make sure that the ORDER ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your reservation request. Similarly, if you should need to contact us by phone or fax, the ORDER ID will help us retrieve the current status.


What is a Hotel Voucher?

Once your reservation has been processed you will receive your Hotel Voucher by email. The Hotel Voucher should be presented to the hotel upon check-in.

Booking Procedures General How does it work?

Booking online with Hotels2Thailand could not be easier! Just select your desired hotel from our website, check on rates and hotel details and hit the 'Book Now' button. Once you submitted your Booking Request our reservation team will attend your booking details and advise you on payment procedures. After your payment has been successfully processed you will receive your Hotel Voucher by email.

What is our pricing policy?

Our price policy is well known to be the most aggressive in the Internet Industry. We bring you the absolutely lowest rates available!

We work in close partnerships with major hotel groups in order to provide you with the best rates possible. If you see the exact same offer anywhere at a more competitive rate, do not hesitate to contact us. We will do our best to beat that quote!


Are your room rates per room or per person?

All of our listed rates are per room, NOT per person (unless otherwise specified). Moreover, there is no charge for children under 12 years old when sharing a room with parents with no extra bed. See also Do children receive discount rates?


Is there any fee using our booking service?

There is no charge to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).



Can I make a reservation directly through the hotel?

No. The special rates listed on our websites are only available through our service. Due to our close partnerships with major hotel groups and leading hotel room wholesalers we can offer highly discounted rates. The hotel will not have these rates on file. If you would like to make a reservation with the hotel you will need to contact the hotel directly.


Making a Hotel reservation - booking online How does it work?

Booking online with Hotels2Thailand could not be easier! Just select your desired hotel from our website, check on rates and hotel details and hit the 'Book Now' button. After submitting your Booking Request you will immediately receive an e-mail, containing your ORDER ID confirming that your order has been received and is now being processed.

Within 24 hours our reservation staff will advise you on payment details by email. We accept VISA or MasterCard. Payments can be made online via our secure online payment form or by fax. Once your payment has been verified you will receive your Hotel Voucher by email. Our fax number is: ++66 (0) 2 937 4494.


When is my booking final?

Your booking is final once we received your payment either online (via our secure payment form) or by fax and we emailed you the hotel check-in voucher.



After I make my reservation, how long does it take to get confirmation?

Within 12 hours! After submitting your Booking Request you will immediately receive an e-mail, containing your ORDER ID confirming that your order has been received and is now being processed. Within 24 hours our reservation staff will advise you on booking details by email.



How should I do if I do not get any response from your staff after 24 hours passed?

Within Sometime, the voucher number or our mail may go into your junk mail, bulk mail, or spam mail. You should check your mail in those mailbox if after 24 hours passed without any response from us. In case you do not find any revert mail from us, please contact us asap. Then our staff will contact to you in shortly


What if the hotel that I selected is not available?

You will be notified by e-mail within 24 hours after placing booking request and you will not be charged. We will then suggest to you an alternative hotel.


Whose name is the reservation made under?

The hotel's reservation is made under the guest name as defined in your booking request. When you check-in you simply present the Hotel Voucher (send to you by email) to the check in counter at your hotel.


What is the latest time that I can make my reservation?

We accept bookings anytime before the check-in date. Please take note though that our booking conditions are tied to those of the hotel. Thus we cannot always guarantee availability on short notice booking requests.



In case I have to make booking amendments who can I contact?

You may contact us phone, online or by fax. In all email exchanges, please make sure that the ORDER ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your reservation request. Similarly, if you should need to contact us by phone or fax, the ORDER ID will help us retrieve the current status.

  • Contact us by Phone - + 66 (0) 2 937 4499, (Everyday) Working Hours: 7:00AM-8:00PM (GMT + 700)
  • Contact us online - use our Contact Us Help Form.
  • Contact us by fax - our head office can be reached at +66 (0) 2 937 4494.

Can you arrange Airport Pick Ups?

Yes, we are happy to assist you with Airport Transfers. Please notify our reservation staff about your transport requirements. Please note that pick-up times depend on the arrival times as specified in your booking request. In case of late arrivals no refund applies. Also view our booking conditions.



How do I check-in at the hotel?

Simply present your hotel voucher to the hotel's reception staff. Since the hotel already has your booking on record, your email hotel voucher is not essential, but may be useful as verification and for contact information. If for any reason you should need a duplicate, please do not hesitate to contact us. To contact us online - use our Contact Us Help Form. To contact us by phone dial - + 66 (0) 2 937 4499 (Office opening hours are Monday-Sunday (Everyday) Working Hours: 7:00AM-8:00PM (GMT + 700). If you contact us by phone please state your ORDER ID



Will I need my Hotel Voucher when checking in?

By the time you check in the hotel has already been informed about your booking. It may not be necessary to show the Hotel Voucher, but we do strongly recommend that for reference purposes you carry the Hotel Voucher with you at the time of check-in.



What time can I check-in and check-out?

  • Check-in time : from 12.00 p.m. (midday)
  • Check-out time : before 12.00 p.m. (midday)

Early check in and late check out are subject to availability and individual hotel policies. Most hotels are willing though, pending on the occupancy rate, to allow for late check-out. Do prompt the hotel staff upon check-in.



In case I would like to extend my stay, how do I proceed?

If after you arrive, you wish to extend your stay, please contact us by email at reservation@hotels2thailand.com, fax us the lower half of your Hotel Voucher, containing your extension details, or call + 66 (0) 2 937 4499.



I am unhappy with my accommodation. Can you help?

We aim to please. Please note though that due to the high number of hotels in our database we cannot monitor the quality of delivery for each and every hotel. Hotels do change management and consequently quality of service may change. If you feel that the hotel does provide you with inadequate services please do let us know. To contact us online - use our Contact Us Help Form.

Hotel Policies for Children

The policy regarding reductions for children varies from hotel to hotel. Where discounts apply, they are passed on to you. When posting your Booking Request please state the number of children. Also please state their age.

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement may differ pending on the specific hotel's policy though. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.

The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows.

  • Children more than 12 years of age: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and the breakfast.
  • The child supplements apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
  • Free baby cots for babies are only suitable for children under 2 years old.

Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.

Billing Issues Do I need a credit card to make a hotel reservation?

Yes. All bookings are on prepayment basis. For your convenience, Hotels2Thailand offers credit card payment directly from our web site.


What credit cards do you accept?

We accept payment by Visa Card and Master Card.



My credit card number is correct, but it is not accepted. Why ?

There can be a number of reason that your credit card is declined. Here are the most common problems.

  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • You may provide us with wrong card details. Please check on the spelling of your name, card number, expiry date and 3 (Visa/MasterCard) or 4. Visa/MasterCard: the 3-digit number printed on the back of the card.

When will I be charged?

You will be charged only if your selected hotel is available and after you submitted your payment either online or by fax. Once you payment has been verified we will send you by email the Hotel Voucher.


What is your cancellation policy for hotel reservations?

Please familiarize yourself with our detailed Cancellation Policy. To view Our Cancellation Policy - click here


What are Credit Card refunds?

Please note that refunds will be made in the form of a credit refund. I.e. we will credit the amount back to your credit card.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to show in your account.


What is the latest time that I can make my reservation?

In case I have to make booking amendments who can I contact? You may contact us phone, online or by fax. In all email exchanges, please make sure that the ORDER ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your reservation request. Similarly, if you should need to contact us by phone or fax, the ORDER ID will help us retrieve the current status.


How you can contact us?

To contact us by phone dial - Contact Call Center + 66 (0) 2 937 4499. Office hours Thailand: Monday-Sunday (Everyday) Working Hours: 7:00AM-8:00PM (GMT + 700) - Current Thailand time: 15:46 October 2, 10 If you contact us by phone please state your ORDER ID. Or you can check your booking status by click botton "Check Booking Status" on homepage and fill out your ORDER ID and your EMAIL ADDRESS, your booking status will be shown up. ( Email address needs to be matched with the one you used when you booked.)